Insurance for Business Use of Artificial Intelligence

Business Liability Insurance for Artificial Intelligence (AI) is a relatively new insurance offering that aims to provide coverage to businesses employing AI technologies. This insurance can cover a myriad of potential losses including data breaches, errors or omissions in AI systems, and legal liability claims related to AI use​​. The intricacies of liability can vary depending on how a company utilizes AI in its products or services, making liability sometimes challenging to pinpoint​​.

The rapidly growing use of AI has brought about new types of risks. For example, underfitting or overfitting the data can lead to erroneous AI behavior while the black-box nature of some AI systems can make error identification and rectification challenging. Ethical issues such as bias and misinformation, along with regulatory uncertainties, are also prominent risks associated with AI adoption​​. In practice, businesses employing AI could potentially face significant fines if their AI systems are used illegally. For instance, under certain regulations, companies could be fined up to 6% of their global annual revenue or 30 million euros, whichever is higher, for unlawful AI use​​. AI systems can cause various types of harm including property damage, personal injury, defamation, and invasion of privacy, which are pertinent considerations for liability insurance​​.

Different insurance policies such as Errors & Omissions (E&O), Commercial General Liability (CGL), and Directors & Officers (D&O) policies can provide valuable protection against AI-related claims. Some insurance companies have begun to offer standalone intellectual property insurance to cater to the unique challenges posed by AI technologies​​.

AI liability insurance can be particularly beneficial in mitigating predictable liability risks and uncertainties, aligning the interests of various stakeholders involved, such as patients, physicians, and healthcare organizations in the medical field​​. Some insurance companies like Chubb, AXA XL, Zurich, and Alliance are already offering AI liability insurance policies, indicating a growing recognition within the insurance industry of the unique liability considerations that AI technologies bring to the table​​.

This insurance field is evolving in conjunction with the European Union's proposed Artificial Intelligence Act and other regulatory frameworks, aiming to maintain public trust and potentially mandating AI liability insurance for operators of high-risk AI systems​. It’s likely that the new US AI executive order will add to the growing number of AI insurance offerings.

Michael Fauscette

High-tech leader, board member, software industry analyst, author and podcast host. He is a thought leader and published author on emerging trends in business software, AI, generative AI, agentic AI, digital transformation, and customer experience. Michael is a Thinkers360 Top Voice 2023, 2024 and 2025, and Ambassador for Agentic AI, as well as a Top Ten Thought Leader in Agentic AI, Generative AI, AI Infrastructure, AI Ethics, AI Governance, AI Orchestration, CRM, Product Management, and Design.

Michael is the Founder, CEO & Chief Analyst at Arion Research, a global AI and cloud advisory firm; advisor to G2 and 180Ops, Board Chair at LocatorX; and board member and Fractional Chief Strategy Officer at SpotLogic. Formerly Michael was the Chief Research Officer at unicorn startup G2. Prior to G2, Michael led IDC’s worldwide enterprise software application research group for almost ten years. An ex-US Naval Officer, he held executive roles with 9 software companies including Autodesk and PeopleSoft; and 6 technology startups.

Books: “Building the Digital Workforce” - Sept 2025; “The Complete Agentic AI Readiness Assessment” - Dec 2025

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The New Era of AI Regulation: Understanding the Biden Administration's Executive Order